Privacy Policy

1. Information We Collect

Information you provide to us:

• Account information, such as your name, email address, and phone number
• Your confirmation, at sign-up, that you meet our minimum age requirement
• SMS opt-in choices and the phone number you provide for text messages (if you opt in)
• If you sign in with Google, basic profile information Google shares with us (name, email address, and profile photo)
• Listing content, including photos, item descriptions, sizing, and pricing
• Shipping addresses and delivery details for purchases and sales
• Communications you send to us, such as support requests

Payment information: Payments and seller payouts are processed by Stripe, Inc. through Stripe Connect. We do not store your full credit card number or bank account details on our servers. Stripe's handling of your payment information is governed by Stripe's own privacy policy, available at stripe.com/privacy.

Information collected automatically:

• Device and browser information, IP address, and general location (city/region level)
• Pages viewed, searches, and actions taken on the Platform
• Cookies and similar technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Create and manage your account and authenticate your sign-in
• Operate the marketplace, including displaying listings, processing orders, generating shipping labels, and sending order notifications
• Process payments to us and payouts to sellers through Stripe
• Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service
• Provide customer support and resolve disputes between buyers and sellers
• Analyze Platform usage to improve features and user experience
• Send transactional emails (order confirmations, shipping updates, account notices) and, with your consent, marketing communications
• Comply with legal, tax, and regulatory requirements

3. How We Share Information

We share information only as described below. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Text messaging (SMS): Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties for marketing or promotional purposes. We use service providers (including Klaviyo and its SMS delivery partners) solely to send messages you have opted into and to manage opt-in/opt-out records.

• Between transaction parties: When a purchase is made, we share the information necessary to complete the transaction — for example, the buyer's shipping address is used to generate a shipping label for the seller's shipment. Buyers and sellers agree to use this information only for completing the transaction.
• Payment processing: With Stripe, to process payments and payouts.
• Shipping: With shipping and logistics providers, to generate labels and deliver orders.
• Service providers: With vendors that host our infrastructure, store our data, send our emails, and otherwise support Platform operations. These providers may process data on servers located in the United States or other countries, and are permitted to use your information only to provide services to us.
• Legal requirements: With law enforcement, regulators, or other parties when required by law, subpoena, or legal process, or to protect the rights, safety, or property of ReLoved Closet, our users, or others.
• Business transfers: If ReLoved Closet is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform. We may retain certain information after account closure where required for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes. Listing photos and transaction records may be retained as part of Platform records even after an account is deleted, in de-identified or archived form where feasible.

5. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Export a copy of your data in a portable format
• Opt out of marketing emails (via the unsubscribe link in any marketing message)

To exercise any of these rights, contact us at privacy@relovedcloset.shop. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

United States residents: Residents of California and certain other states have specific rights under state privacy laws, including the rights listed above. We do not sell personal information or share it for targeted advertising as defined under those laws.

Canadian residents: We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You may withdraw consent to our processing of your information, subject to legal and contractual restrictions, by contacting us. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

6. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to:

• Keep you signed in and maintain your session
• Remember items in your cart, including carts started before you sign in
• Understand how the Platform is used so we can improve it

You can control cookies through your browser settings. Disabling cookies may limit some Platform features, such as staying signed in or preserving your cart.

7. Cross-Border Data Transfers

The Platform is operated from the United States, and our service providers may store or process information in the United States or other countries. If you access the Platform from Canada, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your province or territory. We take steps to ensure your information receives appropriate protection wherever it is processed.

8. Data Security

We use commercially reasonable technical and organizational safeguards to protect your information, including encrypted connections (HTTPS) and payment processing through PCI-compliant providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.

9. Children's Privacy

The Platform sells children's clothing, but it is intended for use by adults only. You must be at least 18 years old, or the age of majority where you live if that is older, to create an account. We do not knowingly collect personal information from children, including children under 13 in the United States or under 14 in Quebec.

Listings may include photos of children wearing the items for sale. These photos are uploaded by adult sellers, who confirm that they are the child's parent or legal guardian or have their permission. We ask sellers not to show children's faces and not to include a child's name, school, or location. A parent or guardian may ask us to remove a photo of their child at any time.

If we learn that we have collected personal information from a child, we will delete it and close the related account. If you believe a child has provided us with personal information, or you want a photo of your child removed, contact us at privacy@relovedcloset.shop.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by a prominent notice on the Platform before the changes take effect. The "Last updated" date at the top of this policy shows when it was most recently revised. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@relovedcloset.shop

If you are in Canada, you may also contact the Office of the Privacy Commissioner of Canada regarding privacy concerns.