Returns & Dispute Policy
All sales are final unless the item is materially misrepresented.
A. Valid Reasons for a Dispute
- •Wrong item received
- •Major undisclosed damage
- •Counterfeit/fraudulent goods
- •Item significantly different from listing photos or description
- •Actual item weight differs from the seller's declared weight by more than 15%, resulting in additional undisclosed shipping charges
B. Dispute Window
You can report an issue within 72 hours of delivery. If you approve the item, you have 24 hours after approval (or until the 72-hour window ends —whichever comes first).
After this window, funds are released to the seller and the order is closed permanently.
C. Required Evidence
- •Photos of the item
- •Description of the issue
- •Submission through the app or support email
- •For shipping-weight disputes: carrier receipt showing actual weight, the seller's declared weight, and the checkout shipping quote
D. Our Process
- •ReLoved reviews evidence
- •May request return of item
- •May refund the buyer or release funds to seller
- •Our decisions are final
E. Non-Eligible Disputes
The following are not valid reasons for disputes:
- •Fit, size, or color differences
- •Personal expectations or preferences
- •Minor wear consistent with secondhand clothing
Need to Report an Issue?
If you believe your item qualifies for a dispute, please contact us immediately:
support@relovedcloset.shopRemember: You must report issues within 72 hours of delivery or within 24 hours of approval, whichever comes first.