ReLoved Closet – Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using ReLoved Closet, you agree that:

• You are at least 18 years old, or the age of majority where you live if that is older (for example, 19 in British Columbia, Nova Scotia, New Brunswick, Newfoundland and Labrador, Yukon, the Northwest Territories, and Nunavut). The Platform sells children's clothing, but accounts may only be created and used by adults. Children may not create accounts or use the Platform.
• You will provide accurate account information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. OUR ROLE AS A PLATFORM

ReLoved Closet is a peer-to-peer marketplace. We do not own, inspect, authenticate, store, or ship any items listed on the Platform. All items are sold directly by independent sellers. ReLoved Closet is not a party to any transaction between buyers and sellers.

You acknowledge and agree that:

• ReLoved does not guarantee item quality, condition, sizing accuracy, or authenticity.
• ReLoved does not verify user-generated content, descriptions, or images.
• All transactions occur solely between users, facilitated through the Platform.

During our launch, the Platform is available to buyers and sellers in the United States and Canada only. We do not support buying, selling, shipping, or seller accounts outside these countries.

3. USER ACCOUNTS

You agree to:

• Provide accurate personal and payment information.
• Not impersonate any person or entity.
• Not use the Platform for unlawful activities.

We may suspend or terminate accounts that violate these Terms.

4. SELLER RESPONSIBILITIES

Sellers must:

• Provide accurate, honest descriptions.
• Upload clear photos showing the actual condition of the item.
• Only upload photos featuring a child if they are that child's parent or legal guardian, or have the parent's or guardian's permission. Sellers should avoid showing children's faces and must never include a child's name, school, or location (see Section 10).
• Disclose any flaws or damage.
• Ship items within the required timeframe.
• Comply with all applicable laws in the U.S. or Canada.

Sellers must accurately declare item weight and dimensions for shipping purposes. If the actual weight of a shipped item exceeds the seller's declared weight by more than 15%, this constitutes misrepresentation and may result in account review, suspension, or termination.

5. BUYER RESPONSIBILITIES

Buyers must:

• Review all listing photos and descriptions carefully.
• Understand that items are secondhand and may show signs of wear.
• Acknowledge that color, texture, and size variations may occur.
• Use seller information (such as names and addresses shared for shipping) only to complete the transaction.

6. ALL SALES FINAL / LIMITED RETURN POLICY

All sales on ReLoved Closet are final unless the item is materially misrepresented.

A buyer may open a dispute ONLY if:

• The wrong item was delivered.
• The item has major undisclosed damage.
• The item is counterfeit.
• The item is significantly different from the images or description.
• The item's actual weight differs from the seller's declared weight by more than 15%, resulting in additional undisclosed shipping charges.

If a buyer discovers that an item's actual weight differs from the seller's declared weight by more than 15%, resulting in additional undisclosed shipping charges, the buyer may open a dispute within 72 hours of delivery. ReLoved will review the evidence (carrier receipt showing actual weight, seller's declared weight, and checkout shipping quote) and make a final determination.

The dispute window is 72 hours after delivery, based on carrier tracking. If you approve the order, you have 24 hours after approval to report an issue; the earlier deadline applies. After the applicable window, the order is closed permanently.

Evidence Required:

• Photos of the item
• Description of the issue
• Submitted through the Platform or by email within the applicable window (72 hours after delivery or 24 hours after approval)
• For shipping-weight disputes: carrier receipt showing actual weight, the seller's declared weight, and the checkout shipping quote

ReLoved Closet will review the evidence and make a final determination. Our decisions are binding.

7. SHIPPING & DELIVERY

Sellers are responsible for:

• Shipping items promptly
• Using the provided shipping label (if applicable)
• Packaging items securely

ReLoved Closet is not responsible for:

• Carrier delays
• Items lost in transit
• Incorrect addresses provided by buyers

Disputes involving lost packages must be handled with the carrier.

8. FEES & PAYMENTS

Payments and seller payouts are processed by Stripe through Stripe Connect. By transacting on the Platform, you also agree to Stripe's applicable terms.

Users agree to:

• Pay all applicable fees, as disclosed at the time of listing or purchase.
• Allow ReLoved to hold funds during dispute investigations.
• Understand that platform fees and payment processing fees are non-refundable.

Seller payouts release 7 days after buyer approval (unless a dispute is opened within 24 hours of approval).

9. PROHIBITED ITEMS

Users may not list or sell:

• Counterfeit goods
• Hazardous materials
• Recalled children's products or items that fail applicable children's product safety standards
• Items violating cultural, copyright, or trademark protections
• Stolen goods

We may remove any listing that violates this section, at our sole discretion.

10. CONTENT LICENSE

By uploading photos or descriptions, you grant ReLoved Closet a non-exclusive, royalty-free, worldwide license to use, display, and reproduce the content for Platform functionality, marketing, and promotion.

You represent that you have all necessary rights to the content you upload. If any photo features a child, you confirm that you are the child's parent or legal guardian, or that you have their permission to share it on the Platform and for the uses described above. A parent or guardian may ask us to remove content featuring their child, from listings or from our marketing materials, by contacting support@relovedcloset.shop, and we will remove it within a reasonable time.

11. USER CONDUCT

Users may not:

• Harass, threaten, or abuse other users
• Attempt to arrange, solicit, or complete transactions outside the Platform, or exchange contact information for that purpose
• Engage in fraudulent behavior
• Abuse or manipulate the dispute process

Circumventing the Platform to transact off-platform deprives both parties of payment protection and violates these Terms. Accounts that do so may be suspended or terminated.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, ReLoved Closet is not liable for:

• Dissatisfaction with an item
• Incorrect sizing or color differences
• Shipping delays or issues
• User conduct
• Losses arising from transactions between users

ReLoved provides the Platform "as-is" and makes no guarantees regarding items sold. To the fullest extent permitted by law, our total liability for any claim arising from these Terms or the Platform is limited to the greater of (a) the fees you paid to ReLoved in the six months before the claim arose, or (b) fifty dollars (USD $50).

13. INDEMNIFICATION

You agree to indemnify and hold harmless ReLoved Closet, its founders, employees, and affiliates from any claims arising from:

• Your use of the Platform
• Your actions as a buyer or seller
• Your violation of these Terms
• Content you upload, including photos

14. DISPUTE RESOLUTION: U.S. USERS (MANDATORY ARBITRATION)

For users located in the United States:

• Any disputes with ReLoved Closet must be resolved through binding arbitration.
• Users waive the right to sue in court or participate in class actions.

Arbitration will occur in the State of Georgia under the rules of the American Arbitration Association (AAA). Either party may instead bring an individual claim in small claims court where permitted.

15. CANADIAN USERS – GOVERNING LAW

Users located in Canada agree that:

• Disputes will be governed by the laws of their province.
• Any legal actions will be brought in the courts of that province.
• Mandatory arbitration does not apply where prohibited by Canadian law.

16. TERMINATION OF ACCOUNTS

ReLoved may suspend or terminate accounts that:

• Engage in fraudulent behavior
• Repeatedly violate policies
• Abuse the dispute system
• Belong to someone who does not meet the age requirement in Section 1

You may close your account at any time by contacting support@relovedcloset.shop. Sections of these Terms that by their nature should survive termination (including Sections 6, 8, 10, 12, 13, 14, and 15) will survive.

17. CHANGES TO TERMS

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the Platform before the changes take effect. The "Last Updated" date above shows when these Terms were most recently revised. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

18. GENERAL

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReLoved Closet regarding the Platform.
• No Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

19. SMS / TEXT MESSAGING PROGRAM

The ReLoved Closet text messaging program sends order updates, shipping and delivery notifications, and—if you opt in—promotional and marketing messages about the Platform. You may opt in through your account settings or other opt-in points we provide. Message frequency varies.

By opting in, you agree to receive recurring automated promotional and personalized marketing text messages from ReLoved Closet at the mobile number you provide. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. For help, contact support@relovedcloset.shop. Consent to receive marketing texts is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages. We may use service providers (including Klaviyo and its SMS partners) to deliver text messages on our behalf.

20. CONTACT INFORMATION

For questions or dispute submissions:

Email: support@relovedcloset.shop