Shipping Exceptions
SLA: 48h
TL;DR Checklist
- Verify latest Shippo status and internal Shipment record.
- Confirm Order status transitions (in_transit → delivered → awaiting_buyer_approval).
- If exception/return_to_sender: notify buyer/seller and add note on Order.
- If lost/damaged: initiate dispute guidance for buyer.
Step-by-Step (Decision Tree)