Payment Issues
SLA: 24h
TL;DR Checklist
- Verify Stripe status: payment_intent and checkout.session.
- Check AuditLog for function errors (traceId) and Error Console.
- Confirm order status and product is_sold flag alignment.
- If duplicate charges: confirm one order, refund the extra.
- Communicate outcome to buyer and seller.
Prerequisites
Access to Stripe dashboard, Admin Error Console, Orders, Products, Refunds, and Fees.
Step-by-Step (Decision Tree)
Escalate to engineering if mismatch persists between Stripe and internal Order/Fees after remediation.